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Session

Case Study

Montag, 17. November

11:15 - 11:45

Live in Berlin

Weniger Details

Da Kunden immer schnelleren und persönlicheren Support verlangen, werden Self-Service-Portale zu einem wesentlichen Bestandteil von Smart Remote Services. Diese Session untersucht, wie ein robustes Self-Service-Ökosystem mithilfe von Salesforce Agent Force und KI-gestützten Support-Tools aufgebaut werden kann. Dabei wird auch die Integration interner Wissensdatenbanken thematisiert, um Unternehmensressourcen sowohl intern für Mitarbeiter als auch extern für Kunden zugänglich zu machen. In dieser Session lernen Sie mehr über:

  • KI-gestützte Chatbots und Self-Service-Portale zu implementieren, um die Kundenbindung zu verbessern und Supportprozesse zu optimieren.
  • Praxisnahe Salesforce-Anwendungsfälle zu nutzen, um zu verstehen, wie Wettbewerber Innovationen vorantreiben.
  • Die Zugänglichkeit und Benutzerfreundlichkeit von Support-Systemen zu verbessern, um die Kundenzufriedenheit zu steigern.
Vortrag

Sprecher

Fabian Lüppens

Teamleader Global Knowledge Management, Ivoclar Vivadent AG

Unternehmen

Ivoclar Vivadent AG

Going strong since 1923! The Ivoclar Group, headquartered in Schaan, Liechtenstein, is one of the world's leading manufacturers of integrated solutions for high-quality dental applications. The company's success is based on a comprehensive portfolio of products, systems and services, strong research and development capabilities and a clear commitment to training and further education. The group of companies, which sells its products to around 130 countries, has 47 subsidiaries and branch offices and employs roughly 3,500 people worldwide. More information about the Ivoclar Group is available at ivoclar.com. Creating tomorrow’s dental world: Our full-fledged products are the result of our concentrated research and collaboration with universities and users. Furthermore, our employees worldwide are working daily towards transforming today’s vision into tomorrow’s reality. They develop and produce materials and equipment that satisfy our customers because of their functionality and esthetics. Three areas of strength Ivoclar operates in the three product areas Direct Restoratives, Fixed Prosthetics and Removable Prosthetics. In these areas, the company offers dentists and dental technicians products and product systems that support them across the entire treatment and fabrication process and enable them to achieve esthetic results.

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