CO-LOCATED EVENTS
NextPrevious

Session

(2) Challenge Your Peers

Montag, 17. November

16:20 - 17:20

Live in Berlin

Weniger Details

  • Welche zentralen Werte und Motivationen prägen Servicetechniker im Außendienst – und wie könnten diese durch den Wechsel in eine Helpdesk-Rolle beeinflusst werden?
  • Welche Arten von Widerstand können in diesem Übergang auftreten – und wie lässt sich erkennen, ob sie aus persönlichen Eigenschaften, der beruflichen Identität oder der Unternehmenskultur resultieren?
  • Wie kann ein Gefühl von Autonomie, Stolz und Sinnhaftigkeit für Techniker erhalten bleiben, wenn sie in stärker remote-orientierte oder unterstützende Rollen wechseln?
  • Inwiefern können Kommunikation und Führung den notwendigen mentalen Wandel für diese Transformation positiv beeinflussen?
  • Welche praktischen Instrumente oder Strategien können dabei helfen, Techniker bei der Entwicklung der nötigen Kompetenzen und des Selbstvertrauens für die Helpdesk-Arbeit zu unterstützen?
Workshop

Sprecher

Dr. Tanjef Szellas

Global Director Service Performance Enablement, Leica Microsystems CMS GmbH

Experienced leader with strong business acumen and a passion for developing global cross-functional teams. Skilled in leveraging customer insights for new opportunities and certified change management trainer. Proven track record in strategy development and process improvement for enhanced service performance. Enthusiast for innovation and digital technology, particularly in the medical tech sector.

Unternehmen

Leica Microsystems CMS GmbH

Leica Microsystems develops and manufactures microscopes and scientific instruments for the analysis of microstructures and nanostructures. Ever since the company started as a family business in the nineteenth century, its instruments have been widely recognized for their optical precision and innovative technology. It is one of the market leaders in compound and stereo microscopy, digital microscopy, confocal laser scanning microscopy with related imaging systems, electron microscopy sample preparation, and surgical microscopes. Leica Microsystems has seven major plants and product development sites around the world. The company is represented in over 100 countries, has sales and service organizations in 20 countries, and an international network of distribution partners. Its headquarters are located in Wetzlar, Germany. Leica Microsystems is proud to be part of Danaher Danaher’s science and technology leadership puts solutions from Leica Microsystems at the forefront of the industry, so they can reach more people. Being part of Danaher means we can offer unparalleled breadth and depth of expertise and solutions to our customers. Together with Danaher’s other businesses across Biotechnology, Diagnostics and Life Sciences, we unlock the transformative potential of cutting-edge science and technology to improve billions of lives every day.

NextPrevious