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Session

(2) Infield-Optimierung Café

Dienstag, 18. November

11:00 - 15:00

Live in Berlin

Weniger Details

  • Wie können Rückmeldungen von Service-Technikern während Infield-Einsätzen effizient gesammelt werden, um wertvolle Einblicke in Produktleistung und -nutzung zu erhalten?
  • Welche Methoden eignen sich am besten, um Produktvorstellungen und -informationen während Infield-Einsätzen effektiv zu kommunizieren, sodass die Techniker und Kunden einen direkten Mehrwert daraus ziehen?
  • Wie kann der Kunde während eines Infield-Einsatzes durch interaktive Informationen oder digitale Tools effizient unterstützt werden, um eine schnellere Problemlösung zu ermöglichen?
  • Inwieweit kann der Infield-Service als wertvolle Quelle für kontinuierliche Produktverbesserungen und Innovationsprozesse in der Produktentwicklung dienen?
  • Wie lässt sich der gesamte Prozess des Infield-Services, von der Rückmeldung bis zur Implementierung in der Produktentwicklung, effizient dokumentieren und in die Unternehmensstrategie einbinden?
Workshop

Sprecher

Anthony Bond

System Manager for Maintenance Services, Hoppe Marine

Senior Mechanical Engineer with fifteen years military experience in a variety of working environments and is now looking for the next challenge. An approachable Senior Manager with teaching expertise in training establishments and on-the-job coaching/mentoring. I enjoy instilling an engineering acumen into the work place and lead by example to meet the desired goal. Multi-disciplined engineer with the ability to logically problem solve, deliver results and takes pride in accomplishing challenging tasks in arduous conditions. Having spent the last role as the Primary Gas Turbine Maintainer Head of Section on a Type 45 destroyer where i was responsible for two engine rooms, two Rolls Royce WR-21 engines, associated ancillary equipment and both ships shafts and supporting components. Whilst at sea I was also the Marine Engineering Officer of the Watch Plant Manager - in charge of all running machinery 24/7. Other responsibilities were:
• Marine Engineer Senior Rate providing whole ship technical advice and support

• High Voltage authorised to conduct and prepare work on High Voltage systems onboard
• Supervising and undertaking preventative, diagnostic and corrective maintenance, often in
challenging conditions

• Organising the procurement of essential materials and equipment

• Liaising with external engineering authorities and partners for advice and assistance and overseeing contracted workers

• Training coordinator of trainees within Marine Engineering Department

Rene Görzen

Service Sales Manager, Hoppe Marine

Experienced Account Manager with proven market knowledge for the maritime industry.

Solution finder to generate customer satisfaction in aftersales.

Unternehmen

Hoppe Marine

Hoppe is a family owned group of companies with global presence and activities focused and dedicated to the maritime market. Passion for Technology has been the key of success in seven decades of permanent motivation to deliver customer-oriented products and services. Starting with the business idea to deliver precise instruments and measuring equipment for seagoing vessels Hoppe Bordmesstechnik was founded in 1949 by the German engineer Hans Hugo Karl Hoppe. After 35 years characterized by many technical inventions and patents for on board measuring systems his colleague Jürgen Haas took over the company. Four years later Helmut Rohde joined the company and finally acquired the remaining shares in 1997. Besides many years of organic growth, the Rohde family invested in further maritime markets to follow the globalization of the shipbuilding business. In 1997, Hoppe Korea was established, followed by Hoppe China in 2010, and Hoppe Singapore in 2017. In parallel, strategic investments where taken with the acquisitions of Meramont Automatyka (Poland), MAIHAK Marine (Germany), Flume Stabilization (USA) and INTERING ship stabilization systems (Germany). Combined with many new inventions and patents the fully independent family owned company has established a leading position in several maritime business areas. The Passion for Technology is still unbroken and remains dedicated to quality, accuracy and reliability. In-house engineers design all Hoppe products in Germany with the full technical control over the portfolio. For shipyards, ship owners, ship managers, ship operators and ship designers Hoppe is well known in the market as reliable long-term partner that combines decades of engineering know how, sustainable on board experiences with continuous development of new technologies and innovations. Based on the strategic product- and service-focus approach Hoppe is a key player also in the digitalization process of the marine industry.

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