Process Consultant with 5 years experience in the Digitalization of Technical Customer Service, specifically rolling out new digital service tools and integrating them into existing service processes. These include a mobile app designed for customer service case creation, self-help documentation for immediate troubleshooting, and a remote support tool allowing customers to share a video of their situation with in-house engineers. Furthermore, I have aided in the tools' continuous improvement as a liaison between customers, development, service employees, and product ownership.
I enjoy having discussions with stakeholders to understand their requirements and develop solutions which fit the technical service process.
In addition, I enjoy automating administrative processes (SAP, Microsoft Edge, Microsoft Excel) using Visual Basic for Applications (VBA).
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