Thomas Widmoser, M.A. (Econ.) is Manager of the Solution Team Field Service Management (FSM) at ANDRITZ AG, where Thomas drives the digital evolution of field service operations for a global technology leader. In this role, Thomas leads an international team responsible for the strategic and technical advancement of FSM solutions, focusing on optimizing service processes, increasing operational efficiency, and ensuring seamless integration across business units. At ANDRITZ, Thomas is at the forefront of identifying business needs and translating them into robust FSM system requirements, working closely with process owners and stakeholders. Thomas’s expertise includes implementing agile methodologies, managing complex system enhancements, and fostering a culture of continuous improvement. With a background in economics and extensive experience in software implementation and project management, hands-on experience as Product Owner, Technical Specialist, and Rollout Manager, Thomas brings a holistic perspective to FSM - bridging technology, business, and people. Passionate about leveraging technology to deliver measurable value, Thomas is committed to shaping the future of field service management and sharing practical insights with the FSM community.

The Pop in Your Job: What drives me in my role at ANDRITZ is the opportunity to shape the future of field service management through innovation and collaboration. I am passionate about leveraging technology to simplify complex processes, empower teams, and deliver real value to both our organization and our customers. Leading an international team, I thrive on the daily challenge of translating business needs into practical, agile solutions that make a measurable difference in operational efficiency. I love working at the intersection of technology and people - facilitating communication between business units, fostering a culture of continuous improvement, and seeing our FSM solutions evolve to meet new demands. The dynamic environment at ANDRITZ, combined with the chance to work with talented colleagues across the globe, inspires me to keep pushing boundaries and to contribute to the ongoing digital transformation of our field service operations.

ANDRITZ is an international technology group based in Austria. The company offers a broad portfolio of innovative plants, equipment, systems, services and digital solutions for a wide range of industries and end markets. Sustainability is an integral part of the company’s business strategy and corporate culture: With its extensive portfolio of sustainable products and solutions, ANDRITZ aims to make the greatest possible contribution to a sustainable future and help its customers achieve their sustainability goals. ANDRITZ is a global market leader in all four of its business areas: Pulp & Paper Metals Hydropower Environment & Energy Technological leadership and global presence are cornerstones of the group’s strategy, which is focused on long-term profitable growth. The publicly listed group has around 30,000 employees and over 280 locations in more than 80 countries.